Cancellation Policy for Mattress Orders

Excludes crib mattresses- see cancellation policy for accessories

Orders for mattress sets may be canceled with no charge from the time of the order through 48 hours after order confirmation. After 48 hours, we reserve the right to charge a 15% return fee. To cancel an order, call us at 1-866-755-9990.

Your purchase is backed by our 45-day Comfort Assurance Guarantee. If an item arrives damaged during shipment, please note the damage on the delivery receipt and call us at 1-866-755-9990 so that we can make arrangements for a return/replacement (at no cost to you). Please be assured that all bedding comes with the original manufacturer warranty. So any potential problem related to a defect can be handled through the warranty and won't need to be returned. We will be glad to assist you with any warranty concerns. As far as returns on Clearance Section items; all sales are final (no returns except in the case of shipping related damage.)

Our Comfort Assurance Policy is simple:

We want you to make your purchase with confidence. And we know that even after making a careful selection, sometimes people need a different level of comfort. If you wish to return your mattress, we will authorize the return for up to 45 days after delivery. All you have to pay is a 15% return fee and $200 for shipping and handling. We will cover all other expenses.

All that we ask is that you spend at least 30 days getting used to your new mattress first, before we process an exchange. Sleeping on a new (or any different) mattress takes a few weeks to get used to, and with that familiarity you can know for sure you're making the right decision.

One other important thing to remember about the Certified Delivery Agent and White Glove Platinum Service is that you MUST inspect the package at the time of delivery. If the product has any damage, or if there is any reason for you to be at all concerned about damage, you have 2 options: 1) You can refuse shipment and a replacement product will be ordered directly from our factory; or 2) Please write "PRODUCT DAMAGED" clearly on the sheet that you are asked to sign. This simply insures that if there is any damage, it will be easy to take care of the problem. You can then follow-up with our customer service agents at 1-866-755-9990 to arrange a replacement shipment if necessary.

*Please note that the optional bed frames are not included in the Comfort Assurance Policy.

Cancellation Policy for Accessories Orders

Accessories are defined as Crib Mattresses, Sheets sets, mattress pads etc

Orders for accessories are processed immediately and ship via UPS, so there are no cancellations on these orders. If you would like to return unopened accessories, you may do so at your cost. Once received, you will be refunded the purchase amount minus the actual shipping costs of sending the item to you and a 15% restocking fee. Due to the nature of the bedding accessories, once they packaging has been opened, these products are non-returnable.

*Please note that the optional bed frames are not returnable.

If you have any questions, or should your product arrive damaged or defective after opening please call us at 1-866-755-9990.