Conditions of Sale
Before continuing with the checkout process, you must read and agree to the following terms.
Binding Agreement
The limit of Serta’s responsibility for any purchases that you make is expressed in the Terms and Conditions specified below and the Terms of Use for the Serta Web Site which are incorporated herein by reference, as they may be amended from time to time. When purchasing a product, you agree to all of such terms and conditions by clicking on the “PLACE ORDER” button.
The following Terms and Conditions of Sale are strictly regarding sales through Serta’s Web Site and exclude any other sales of Serta products. These Terms and Conditions of Sale may not be altered, supplemented or amended by the use of any other document(s) unless otherwise agreed to in a written agreement signed by both you and Serta.
To Contact Us
By Phone: 1.866.755.9990
Use the Contact Us form.
Pricing
Serta offers competitive pricing and service on all of the products sold on this website. All sales prices are final. We do not price-match with other retailers.
Payment
Payment for the products will be made by credit card. Credit cards that are accepted are Visa™ and Mastercard™
Terms of payment are within Serta’s sole discretion and payment must be received by Serta prior to your order shipping. Your credit card will be charged for the full purchase price as stated on your sales receipt upon shipping. Your order is subject to cancellation by Serta, at Serta’s sole discretion. Serta is not responsible for pricing, typographical or other errors and reserves the right to cancel any orders resulting from such errors.
All orders are subject to availability. The prices of the products are exclusive of shipping, handling, or applicable sales or other taxes.
You agree and represent that you are buying only for your use and not for resale or export.
Shipping
You will receive notification via email as to when your order is shipping. We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery agents nationwide. Every product on our site has been carefully selected to ship by a to the shipping method that will provide you with an optimal delivery experience.
Certified Delivery Agent White Glove Platinum Service
This product is too heavy/large to ship via the small package delivery services (e.g. UPS, FedEx) so it will be sent to you via white glove freight delivery. White glove freight is different than standard UPS, FedEx or US Mail in that the carrier takes a larger part in making sure the product you are purchasing makes it safely off of their truck.
A Platinum Service delivery will include “white glove” 2 person service that includes; inside placement to room of choice, stair carries (up to 2 flights), unpacking, set-up of basic frame (tool less), removal of debris and removal and disposal of old bedding.
- Standard delivery service is Monday – Friday 8:00 AM – 6:00 PM except for Holidays including New Years Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday After Thanksgiving Day, Christmas Eve Day and Christmas Day.
- A customer pre-call contact will be attempted within 24 – 48 hours after the Certified Delivery Agent receives your product from Serta to arrange delivery time.
- The Certified Delivery Agent will attempt to deliver within a (4) four hour window and within (10) ten business days of receipt of product from Serta. Serta will deliver product to home delivery provider within (5) five business days of our receipt of the order.
One other important thing to remember about the Certified Delivery Agent and White Glove Platinum Service is that you MUST inspect the package at the time of delivery. If the product has any damage, or if there is any reason for you to be at all concerned about damage, you have 2 options: 1) You can refuse shipment and a replacement product will be ordered directly from our factory; or 2) Please write "PRODUCT DAMAGED" clearly on the sheet that you are asked to sign. This simply insures that if there is any damage, it will be easy to take care of the problem. You can then follow-up with our customer service agents at 1-866-755-9990 to arrange a replacement shipment if necessary.
Order Cancellation Policy
Orders placed after March 3rd, 2008 may be cancelled with no charge from the time of order through 48 hours after order confirmation. After 48 hours, we reserve the right to charge a 15% return fee. To cancel an order, call us at 1.866.755.9990.
Your purchase is backed by our 45-day Comfort Assurance Guarantee. If an item arrives damaged during shipment, please note the damage on the delivery receipt and call us at 1.866.755.9990 so that we can make arrangements for a return/replacement (at no cost to you). Please be assured that all bedding comes with the original manufacturer warranty. So any potential problem related to a defect can be handled through the warranty and won't need to be returned. We will be glad to assist you with any warranty concerns. As far as returns on Clearance Section items; all sales are final (no returns except in the case of shipping related damage.)
Our Comfort Assurance Policy is simple:
We want you to make your purchase with confidence. And we know that even after making a careful selection, sometimes people need a different level of comfort. If you wish to return your mattress, we will authorize the return for up to 45 days after delivery. All you have to pay is a 15% return fee and $200 for shipping and handling. We will cover all other expenses.
All that we ask is that you spend at least 30 days getting used to your new mattress first, before we process an exchange. Sleeping on a new (or any different) mattress takes a few weeks to get used to, and with that familiarity you can know for sure you're making the right decision.
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